it is our hope that you’ll be completely satisfied with your purchase at  t h e  m a r a i s.  we will give thoughtful consideration to your request for a return, exchange, or credit of our products and services.   

RETURN INSTRUCTIONS & POLICIES

while it is our hope that you’ll be completely satisfied with your purchase at the marais, we will give thoughtful consideration to your request for a return, exchange, or credit of our products.  unfortunately, custom / build-to-order and other special orders are non-returnable.  for orders that are returnable, you may return your order in accordance with return polices and instructions below within 30 days of your receipt of merchandise.

RETURN PAYMENT POLICIES

returns are refunded in the original payment form for the merchandise price, less shipping and handling, and a 25% restocking fee.  shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.  we recommend that all return shipments be insured.  all returns must be in new condition and in the original packaging.  taxes charged are refunded in accordance with state and local laws. returns sent that arrive with postage due will be returned to sender.

INSTRUCTIONS FOR RETURNS

returns are only accepted within 30 days of customer’s receipt of their order.

  1. email shop@themarais.com include:
    1. order number
    2. your name
    3. product number / name
    4. quantity
    5. reason for the return
  2. pack items in original boxes and packaging 
  3. complete and return the enclosed customer return form
  4. if your product arrived via ups or usps, we will email you a shipping label for the return shipment.
  5. if your product arrived via white glove service, we will send you instructions and possible pick-up times. 

 

CUSTOM ORDERS

custom order items are made to order especially for you and may only be canceled or changed within 24 hours of submitting the order.   we do not accept returns on these items.  custom orders include all upholstered furniture.

FINAL SALE & CLEARANCE ITEMS

Final Sale and Clearance items are not returnable or exchangeable, except for manufacturing defect.

cancellations

custom orders may be canceled within 24 hours of submitting the order.

for all online orders, when you submit your order online, it is transmitted to our fulfillment center within the hour, and once transmitted, it can no longer be modified in any way. we hope that this method works to your advantage so that you are able to receive your order quickly.  however, if we are unable to cancel your order, you can always return your order to us for a full refund of the merchandise value, less a 25% restocking fee.  if the order has not been shipped, you will not be responsible for outbound and return shipping.

PRICING & INFORMATION DISCLAIMER

our goal is to provide accuracy in all prices, delivery rates and other information. all prices are subject to any applicable taxes according to state and local laws. availability, prices and delivery rates are subject to change. there may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.

IMAGE AND CRAFTMANSHIP DISCLAIMER

we do our best to show the most accurate digital images and colors of merchandise possible. however, due to differences in computer monitors and factors out of our control, we cannot be responsible for variations in color between the actual product and your screen.

in addition, our products are artisan crafted and no two are exactly alike. given their hand-crated nature, slight variations in shading and size are inherent to design.