it is our hope that you’ll be completely satisfied with your purchase at the marais. we will give thoughtful consideration to your request for a return, exchange, or credit of our products and services. unfortunately, custom / build-to-order and other special orders are non-returnable. for orders that are returnable, you may return your order within 30 days of your receipt of merchandise for a refund of the purchase price less a 20% restocking fee. the return shipping costs are the responsibility of the customer and we recommend that all return shipments be insured. note that all returns must be in new condition and in the original packaging.